城市建设满意度内涵及构成维度研究Study on the connotation meaning and dimensions of urban construction satisfaction
张再生,于鹏洲
摘要(Abstract):
在分析城市建设满意度内涵的基础上,运用问卷调查法探讨了城市建设满意度的构成维度以及各构成维度对整体满意度的不同影响。共实施了2次问卷调查,通过对第1次调研获得的306个数据样本进行探索性因子分析与验证性因子分析,构建了城市建设满意度的因子结构模型,并确定了测量量表;通过对第2次调研获得的459个数据样本进行回归分析,揭示了城市建设满意度各构成维度对整体满意度的差异化影响。研究结果表明:城市建设满意度可以划分为3个构成维度,分别是住房条件满意度、社区设施满意度以及市政公用设施满意度;3个构成维度对城市建设整体满意度具有不同影响,其中,社区设施满意度对整体满意度的影响最大,其次是市政公用设施满意度,影响最小的是住房条件满意度。
关键词(KeyWords): 决策分析;城市建设满意度;构成维度;探索性因子分析;验证性因子分析;回归分析
基金项目(Foundation): 教育部人文社会科学研究一般项目(13YJC630028);; 天津市政府决策咨询重点课题(2011H3-0012)
作者(Author): 张再生,于鹏洲
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